Charging Issues

It is possible that you charge your device with equipment that causes the issues. To rule this out:

1. Try out at least three different chargers and different cables. Some chargers do not deliver enough power to the device. We recommend a Quick Charger, USB Type C connector, delivering 5 volts (5V) over 1 ampere (1A, 1000mA) or more.
2. You can also try to charge your device with a computer.
3. Charge the device without the protective back cover. This way the USB connector has a better fit to the micro-USB port. If this solves your issue we advise you to buy a new cable.
4. Kickstart the battery:
   1. Take out the battery of the device.
   2. Wait for half an hour and put the battery back in the device.
   3. Connect the the device to a charger. If the charging light is blinking, it means that the battery was totally empty.
   4. Then wait for some minutes until the red light becomes fixed. A loading battery icon should appear for a few seconds (a short press on the power button will display it). Keep on charging for more than an hour because the battery was likely totally drained.

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